Refund & Return Policy

Returns

We want you to love your purchase. If you're not happy with an item from our shop, you can return it within 30 days of delivery for a refund.

• Items must be unused and in their original condition.
• Board butter and other opened consumables can't be returned for hygiene reasons.
• Items made with custom options, personalization or customer notes can't be returned unless they arrive damaged or defective.

How to start a return

Contact us with your name, order email and the item you'd like to return. We'll reply with the return address. Buyers pay return shipping unless the item arrived damaged or we made a mistake.

Refunds

Once we receive and check your return, we'll refund your original payment method within 5 business days. Original shipping charges aren't refunded. Your bank may take a few extra days to show the refund.

Damaged or wrong items

If something arrives damaged or isn't what you ordered, email us within 7 days of delivery with photos. We'll send a replacement or a full refund, including shipping, at no cost to you.

Cancellations

You can cancel a shop order for a full refund any time before it ships. Once a made-to-order or customized item has been started, it can no longer be cancelled.

Custom projects

Deposits, payments, cancellations and warranties for custom cabinets, shelving and furniture are covered in your written project estimate.